Say Yes: Leading Inclusive Customer Experiences
2SLGBTQIA+ Inclusion Beyond the Binary
Register here!
Join St. Margaret’s Bay Pride this June for a FREE, interactive workshop designed for local business owners and staff in St. Margaret’s Bay. In today’s workplaces and communities, inclusion isn’t theoretical—it shows up in real, everyday moments. A customer interaction. A question you weren’t expecting. A situation where you’re not quite sure what to say.
This session, facilitated by Simply Good Form, blends foundational transgender and gender non-binary inclusion with practical, real-world customer service skills—so you can respond with clarity, respect, and confidence when it matters most.
Designed for business owners, staff, and community members, this workshop focuses on what actually happens in the moment—and how to lead through it.
You’ll learn how to:
Use inclusive language with confidence (even when you’re unsure)
Simple language swaps to avoid gender assumptions
Navigate mistakes and repair conversations in a way that builds trust
Respond to real-life scenarios with clarity and care
Create welcoming, inclusive experiences for customers, clients, and your community
Through hands-on activities, real scenarios, and trans-informed perspectives, you’ll leave with tools you can use immediately.
Each workshop includes refreshments and lunch, and participation is free of charge.
After attending this workshop you will receive:
A verified certificate of participation
One copy of Cynthia Sweeney’s newly published book, “Voices of the 21st Century: Unstoppable Women Standing Strong 2026” - an inspiring book about finding your voice, leadership and advocacy
Due to limited spots available, please only register a maximum of 3 representatives per business. Please let us know if you are interested in sending more representatives and we will reach out to you if there are more spaces.
This workshop series is provided by St. Margaret’s Bay Pride in partnership with Halifax Public Libraries, Oceanstone Resort, Hubbards Barn Association, St. Margaret’s Bay Community Enterprise Centre, and Hubbards Area Business Association, with funding support from the Nova Scotia Office of Equity and Anti-Racism.
We are offering three dates for this workshop (please select only one):
Tuesday June 2nd 9:30-12:30pm at the Hubbards Barn
Wednesday June 17th 9:30-12:30pm at the Tantallon Public Library
Monday June 22nd 9:30-12:30pm at Oceanstone Resort